Shipping Policy
Shipping of the order from www.gemsgalore,in is very safe, secure, and hassle-free. All our products are insured during transit by an insurance company. Every package of the product (Jewellry ) purchased from www.gemsgalore.in will reach your doorstep in a durable condition and in tamper-proof packaging. Our courier partners include Blue Dart, Ecom Express, St courier and professional the shipping AWB number is provided to customers after we ship the order. The selection of the courier partner will depend on their serviceability to the shipping address.
Shipping Charges
We ship all orders through trusted courier partner and Shipping is REASONABLE COST across all of India.
Shipment Discrepancy
Upon receiving your order, we advise you to carefully inspect the condition of the product. If you notice any damage, shortage, or over-shipment, or suspect that part of the shipment has been lost, please contact the gemsgalore.in Customer Care Department immediately (within 48 hours) by calling +91 8838772728 and sending an official email to gemsgalore0510@gmail.com.
Damaged Products
If you receive a damaged parcel or product, please contact the gemsgalore0510@gmail.com customer service department within 48 hours by calling +91 8838772728 and sending an email to gemsgalore0510@gmail.com. Do not damage or discard the parcel or product. Our investigation team will investigate the complaint once we receive it by email and take appropriate action. Failure to report the incident within 48 hours of receiving the parcel will result in us not accepting responsibility for the damages, and no refund or complaint will be received.
Missing Products
We urge you to inspect the condition of the parcel before accepting it and report any issues within 48 hours of receiving the parcel. Please contact the gemsgalore0510@gmail.com customer service department by calling +91 8838772728 and sending an email to gemsgalore0510@gmail.com if you encounter any issues. Our investigation team will promptly address the matter and provide a resolution within 7 working days. Failure to report any issues within the specified time frame or failure to follow the recommended inspection process before accepting the parcel will result in us not being able to entertain any complaints.
Change in Shipping Address
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Customers can track their orders by logging into their My Account section on the website www.gemsgalore.in
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Shipping details cannot be changed by the customer once the order is shipped. If the customer needs to change the shipping address, they should send an email to gemsgalore0510@gmail.com.
The guarantee of product delivery is subject to the terms and conditions of the courier company. Any discrepancy in the recipient's details may result in non-delivery of the product.
www.gemsgalore.in reserves the right to change this shipping policy at any time without prior notice. In the event of any changes, the revised policy will be posted on the website.